Effective Date: July 5, 2026
At this time, SGL Crystal Creations sells only within the United States.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our website, contact us, or otherwise use our services through SGLCrystalCreations.com, WooCommerce, WooPayments, Square, Venmo, or other related services.
This Privacy Policy does not apply to the practices of third-party companies that we do not own or control, including Bluehost, WooCommerce, WooPayments, Square, Venmo, shipping carriers, payment processors, or other third-party services that you may access through our website.
Information We Collect
To fulfill your order, we collect certain information necessary to process your purchase, including:
- Name
- Email address
- Billing address
- Shipping address
- Payment information (processed securely through our payment providers)
- Details of the products you purchase
If you contact us directly regarding a custom order or customer service request, you may also choose to provide additional personal information by email or through our contact form.
Why We Need Your Information
We collect and use your information to:
- Process and fulfill your orders.
- Communicate with you regarding your purchase.
- Provide customer support.
- Process refunds or exchanges when applicable.
- Improve our website and customer experience.
- Detect and prevent fraud.
- Comply with applicable legal and tax requirements.
Information Sharing and Disclosure
Your privacy is important to us. We only share your personal information when necessary.
Website and Payment Providers
We share information with trusted providers including:
- Bluehost
- WooCommerce
- WooPayments
- Square
- Venmo
These services help us operate our website, process payments, and fulfill your purchases.
Shipping Providers
Your shipping information may be shared with carriers such as USPS, UPS, or other delivery services solely for the purpose of delivering your order.
Service Providers
We may work with trusted third-party companies that provide services such as website hosting, payment processing, fraud prevention, analytics, or email communications.
These providers receive only the information necessary to perform their services.
Legal Requirements
We may collect, retain, use, or disclose your information if required to:
- comply with legal obligations;
- respond to lawful requests from government authorities;
- protect our legal rights;
- investigate fraud or security concerns;
- protect the safety of our customers and our business.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember shopping cart contents, and help us understand how visitors use our website.
You can disable cookies through your web browser; however, some website features may not function correctly.
Data Retention
We retain your personal information only as long as necessary to:
- complete your order;
- provide customer service;
- comply with tax and legal obligations;
- resolve disputes;
- enforce our agreements.
Generally, customer order information is retained for approximately four (4) years, unless a longer retention period is required by law.
Security
We take reasonable steps to protect your personal information using secure hosting, encrypted payment processing, and industry-standard security practices.
No method of transmission over the Internet is completely secure, and therefore we cannot guarantee absolute security.
Your Rights
You may contact us at any time to:
- request access to your personal information;
- request corrections to inaccurate information;
- request deletion of your information where permitted by law;
- ask questions regarding this Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through the Contact page on our website.
SGL Crystal Creations